Repair Service

A watch is a timepiece and timeless piece. To ensure the longevity of your watch, our in-house repair service will take care of watches when they are faulty. 


If your watch should show any malfunctions within the first 12 months after your purchase, we will repair it for free. For Kaoru products, our warranty covers malfunctions in the first 6 months. 
Just tell us what seems to be the issue, we will discuss the next steps with you. 

Send an email to and we will take it from there.

And even if you need to have your watch repaired after the warranty, please reach out to us so that we can find the best solution for you and make sure that you can enjoy your watch for years to come.