SHIPPING

 

Delivery Company

We use world-class courier companies like DHL and FedEx to ship products.
Unfortunately, we cannot deliver orders to PO boxes and military addresses.

Shipping Fee

We offer free worldwide shipping for all orders over USD150 (or equivalent in your currency).

For orders under USD150, the following shipping costs apply:

USA: USD15

Taiwan: NTD280

Hong Kong: HKD77

Japan: JPY500

Europe: EUR12

UK: GBP10

China: CNY65

Australia: AUD20

New Zealand: NZD22

Canada: CAD18

Vietnam: ₫350,000

Rest of the World: USD20

*Free shipping is only available when the total purchase amount after discount by any coupon used meets the required amount.

Shipping Timeline  

Your order is expected to be shipped within 1-2 business days.
Please note that our logistics partners work according to Japanese Standard Time and on Japanese business days.

Delivery Days

Our customers typically receive their orders within 5-7 business days of shipping.
For more detailed estimated shipping days, please refer below.

Most East Asian countries and North America: 4-5 business days
Rest of the world: 5-7 business days

*If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.

Tracking

You will receive a tracking number in the confirmation email sent at shipment.

Taxes and duties

We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid.
Any such additional taxes will be calculated according to your specific address and itemized at checkout.

For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at maruzeki@lingble.com. You can also chat with us live or leave us your email and a message in the chat button found at the bottom right-hand side of the page.

Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request additional information or fees (via SMS or e-mail). We will do our best to assist you with any customs issues. Just reach out to us! We recommend you respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information please refer to our Terms and Conditions.

Shipments to India

In order to comply with Indian customs regulations, for all shipments into India, we will need the recipient to provide all required KYC (know-your-customer) documents (including Government-issued identification documents and address proof) to customs for clearance.

In particular, please make sure the recipient’s name and delivery address match with the recipient’s details in his/her personal ID during check-out.

After placing your order, please kindly reach out to our customer support via live chat. We will send you an e-mail with detailed information regarding the KYC documents required and assist you with customs clearance.

For more inquiries about KYC, please refer to this link:
DHL: https://www.kyc.india.express.dhl.com/forms/login.aspx
FedEx: https://kyc.fedex.com/#/app-faq/0


Shipments to US - Tax ID / Social Security Number Requirement

U.S. Customs and Border Protection (CBP) may require your Tax ID / Social Security Number (SSN) to clear your parcel through customs, particularly if the shipment contains goods originating from Mainland China,Hong Kong SAR or Macao SAR.

Providing your Tax ID / SSN is optional, but please note that if you choose not to provide your Tax ID / SSN and CBP requires it, your package may be delayed, returned, or even seized.

In the event your order is returned to us due to customs clearance failure due to non-provision of Tax ID / SSN:

  • The order will be automatically cancelled and refunded once the item is returned.
  • The original shipping fee will be deducted from the refund amount.  
  • You may also be responsible for any return shipping charges or additional fees incurred, such as customs handling fees.

We understand that your Tax ID / SSN is highly sensitive information. Rest assured, it will be used solely for customs clearance purposes and handled with the utmost care in accordance with our Privacy Policy.

If you are unsure or have any questions, please feel free to reach out to our customer support team for support.

Country Shipping Restrictions

We regret to inform our customers that MARUZEKI is unable to ship to the countries below at this time.

  • Afghanistan
  • Belarus
  • Brazil
  • Congo
  • Crimea
  • Cuba
  • Iran
  • Iraq
  • Lebanon
  • Liberia
  • Libya
  • North Korea
  • Somalia
  • Sudan/South Sudan
  • Syria
  • Russia
  • Turkey
  • Ukraine
  • Yemen
  • Zimbabwe
Service disruptions due to situation in Ukraine

Please note that due to the situation in Ukraine, all international shipments to Russia are temporarily suspended until further notice.