SHIPPING

 

Delivery Company

We use world-class courier companies like DHL and FedEx to ship products.

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Shipping Fee

We offer free worldwide shipping for all orders over USD150 (or equivalent in your currency).

For orders under USD150, the following shipping costs apply:

USA: USD15

Taiwan: NTD280

Hong Kong: HKD77

Japan: JPY500

Europe: EUR12

UK: GBP10

China: CNY65

Australia: AUD20

New Zealand: NZD22

Canada: CAD18

Vietnam: ₫350,000

Rest of the World: USD20

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Shipping Timeline  

Your order is expected to be shipped within 1-2 business days.
Please note that our logistics partners work according to Japanese Standard Time and on Japanese business days.

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Delivery Days

Our customers typically receive their orders within 5-7 business days of shipping.
For more detailed estimated shipping days, please refer below.

Most East Asian countries and North America : 4-5 business days
Rest of the world : 5-7 business days

*If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.

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Tracking

You will receive a tracking number in the confirmation email sent at shipment.

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Taxes and duties

we ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid.
Any such additional taxes will be calculated according to your specific address and itemized at checkout.

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Country Shipping Restrictions

We regret to inform our customers that MARUZEKI is unable to ship to the countries below at this time.

• Belarus
• Brazil
• Congo
• Crimea
• Cuba
• Iran
• Iraq
• Lebanon
• Liberia
• Libya
• North Korea
• Somalia
• Sudan/South Sudan
• Syria
• Russia
• Ukraine
• Yemen
• Zimbabwe

Service disruptions due to situation in Ukraine

Please note that due to the situation in Ukraine, all international shipments to Russia are temporarily suspended until further notice.

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