We use world-class courier companies like DHL and FedEx to ship products.
We offer free worldwide shipping for all orders over USD150 (or equivalent in your currency).
For orders under USD150, the following shipping costs apply:
Hong Kong: HKD77
New Zealand: NZD22
Rest of the World: USD20
Your order is expected to be shipped within 1-2 business days.
Please note that our logistics partners work according to Japanese Standard Time and on Japanese business days.
Our customers typically receive their orders within 5-7 business days of shipping.
For more detailed estimated shipping days, please refer below.
Most East Asian countries and North America : 4-5 business days
Rest of the world : 5-7 business days
*If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.
You will receive a tracking number in the confirmation email sent at shipment.
Taxes and duties
we ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid.
Any such additional taxes will be calculated according to your specific address and itemized at checkout.
Country Shipping Restrictions
We regret to inform our customers that MARUZEKI is unable to ship to the countries below at this time.
- North Korea
- Sudan/South Sudan
Service disruptions due to situation in Ukraine
Please note that due to the situation in Ukraine, all international shipments to Russia are temporarily suspended until further notice.