RETURNS & EXCHANGES

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of the unused/unworn products.

 

Return Policy

  • Returns and exchanges must be initiated within 14 days of receiving your order and items must be received by Maruzeki within 30 days from the date of purchase, barring any customs-related delays. 
  • Unless the product has a defect or you received the wrong one, you have to cover the shipping fees. We do offer a flat return fee: Hong Kong: HKD77 Taiwan: NTD280 Europe: EUR12 UK: GBP10 China: CN65 Australia: AUD20 New Zealand: NZD22 USA: USD15 Canada: CAD18 Rest of the World: USD20
  • The return shipping costs will be deducted from your refund amount. 
  • If you have received the wrong item, please contact us immediately at maruzeki@lingble.com.
  • Returns that do not meet the above requirements will not be accepted. 
  • If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund. However, if you choose to be refunded via a cash coupon, we won't deduct the original shipping costs.
  • All returned items must be in their new and original condition: unused, unworn, and with tags attached.
  • Returns that do not meet the above requirements will not be accepted. 

For exchanges: Please place a new order for your desired item while we process a refund for your returned order.

How to Return/Exchange:

Order placed when you were logged in:

  1. Log in to your Account.
  2. Go to Order History and click on View all.
  3. Under Order History, find the order that you want to return and then click on Return and Refund. Please note Return and Refund button will become unclickable when the return window is closed.
  4. Select the item(s) that you want to return and choose a return reason.
  5. Click on Returns & Exchanges Policy, confirm your return request fulfils the return conditions, then click Agree.
  6. Click on Submit Request.

Order placed as guest:

  1. Go to My account, fill in Order number and Order Email, then click Check Status. Under Order Summary, click on Return & Refund.
  2. You will land on Guest Return Request Page.
  3. Enter the required information.
  4. Click on Returns & Exchanges Policy, confirm your return request fulfils the return conditions, then click Agree.
  5. Click on Submit Request.

    • After receiving your return request, we will review the eligibility. Once your return request is accepted, you will be notified via email.
    • We will provide you with shipping documents and labels from DHL/FedEx. We only accept returns that were shipped with shipping documents and labels provided by us.
    • If possible, please use the packaging your item was delivered in.
    • Once you have received the labels, please contact DHL/FedEx to arrange for a pickup.

Receive a Refund

  • Receive a Refund
    • Once we receive the returned item, your refund will be initiated within 3 business days. 
    • Refunds in the original form of payment may take up to 30 business days to show on your account due to varying processing times between payment providers. If you do not receive your refund after 30 business days, please contact customer service via maruzeki@lingble.com or live chat and they will gladly assist you.