Free Shipping for Orders Over $150 | Import Duties on Us
We use world-class courier companies like DHL and FedEx to ship products.
Unfortunately, we cannot deliver orders to PO boxes and military addresses.
We offer free worldwide shipping for all orders over USD150 (or equivalent in your currency).
For orders under USD150, the following shipping costs apply:
Hong Kong: HKD77
New Zealand: NZD22
Rest of the World: USD20
*Free shipping is only available when the total purchase amount after discount by any coupon used meets the required amount.
Your order is expected to be shipped within 1-2 business days.
Please note that our logistics partners work according to Japanese Standard Time and on Japanese business days.
Our customers typically receive their orders within 5-7 business days of shipping.
For more detailed estimated shipping days, please refer below.
Most East Asian countries and North America: 4-5 business days
Rest of the world: 5-7 business days
*If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.
You will receive a tracking number in the confirmation email sent at shipment.
Taxes and duties
We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid.
Any such additional taxes will be calculated according to your specific address and itemized at checkout.
For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at firstname.lastname@example.org. You can also chat with us live or leave us your email and a message in the chat button found at the bottom right-hand side of the page.
Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request additional information or fees (via SMS or e-mail). We will do our best to assist you with any customs issues. Just reach out to us! We recommend you respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information please refer to our Terms and Conditions.
Shipments to India
In order to comply with Indian customs regulations, for all shipments into India, we will need the recipient to provide all required KYC (know-your-customer) documents (including Government-issued identification documents and address proof) to customs for clearance.
In particular, please make sure the recipient’s name and delivery address match with the recipient’s details in his/her personal ID during check-out.
After placing your order, please kindly reach out to our customer support via live chat. We will send you an e-mail with detailed information regarding the KYC documents required and assist you with customs clearance.
Country Shipping Restrictions
We regret to inform our customers that MARUZEKI is unable to ship to the countries below at this time.
- North Korea
- Sudan/South Sudan
Service disruptions due to situation in Ukraine
Please note that due to the situation in Ukraine, all international shipments to Russia are temporarily suspended until further notice.